1. Know where to communicate—and about what
2. Build collaboration skills
3. Talk face-to-face when you can
4. Watch your body language and tone of voice
5. Prioritize two-way communication
6. Stick to facts, not stories
7. Make sure you’re speaking to the right person
8. Address any underlying changes
9. Build collaboration skills
10. Talk face-to-face when you can
11. Watch your body language and tone of voice
12. Prioritize two-way communication
